Algemene voorwaarden

General Terms and Conditions with Customer Information

Last updated: 17 September 2025

Table of Contents

1. Scope of Application

  • These General Terms and Conditions (hereinafter “GTC”) apply to all contractual relationships between RoyalesPortrait, an offer by DealBee UG (limited liability), Südring 69a, 65795 Hattersheim am Main, Germany (hereinafter referred to as “Seller”), and any purchaser of products (hereinafter “Customer”) within the European Union (EU) and the European Economic Area (EEA).
  • Any deviating terms and conditions of the Customer shall not apply, unless expressly agreed to in writing by the Seller.
  • All personal designations apply equally to all genders. For readability, gender-neutral formulations are used.
  • A "Consumer" within the meaning of these GTC is any natural person who enters into a legal transaction for purposes which are predominantly outside their trade, business or profession, as defined under EU Directive 2011/83/EU.
  • An "Entrepreneur" is a natural or legal person or a partnership with legal capacity acting in the exercise of its trade, business or profession when concluding a legal transaction.
  • "Product" means any goods, digital content, or services offered by the Seller, including accessories and accompanying documentation, as described in the Seller’s product description or otherwise agreed with the Customer.
  • These GTC do not limit or replace mandatory statutory rights under applicable EU consumer protection law.

2. Ordering Process and Contract Formation

  • Customers may select products from the Seller’s assortment and collect them in a virtual shopping cart. The selection may be modified during the process (e.g., items removed). Customers can then proceed to initiate the order process.
  • By clicking the button that concludes the ordering process, the Customer makes a binding offer to purchase the products contained in the shopping cart.
  • The contract is concluded upon explicit confirmation by the Seller (e.g., via order confirmation email) or upon dispatch of the goods.

3. Contract Text and Contract Language

  • The Seller stores the contractual text and provides it to the Customer in text form (e.g., by email or printed with the delivery). Customers may print the contract text before submitting their order using their browser’s print function or save it electronically.
  • The contract language is English. Other EU languages may be supported at the Seller’s discretion; however, in case of discrepancies, the English version shall prevail.

4. Information on Prices and Shipping Costs

  • All prices are indicated as total prices including applicable value-added tax (VAT) in accordance with EU regulations, unless otherwise expressly stated. Shipping costs, if any, are communicated separately before conclusion of the order process.

5. Payment Methods and Terms

  • Payments may be made using the payment methods offered during checkout. Availability of payment methods may vary by Customer’s country within the EU/EEA.
  • Customers are responsible for ensuring sufficient funds, authorizations, or registrations with their chosen payment provider.
  • Accepted payment methods may include, but are not limited to: Credit Card, SEPA Direct Debit, Klarna, PayPal, Amazon Pay, Apple Pay, Google Pay, Stripe, Skrill, Giropay, and other regionally available EU payment services.
  • Use of third-party payment service providers is subject to their respective terms and privacy policies, which will be communicated during the payment process.
  • For installment or invoice payments, approval of the Customer’s identity and creditworthiness by the payment provider may be required. In such cases, payment claims may be assigned to the provider, and debt-discharging payment can only be made to that provider.

6. Delivery and Availability of Goods

  • Ordered goods will be delivered to the delivery address specified by the Customer within the EU/EEA, unless otherwise agreed. Delivery times will be communicated during the ordering process.
  • If a product is temporarily unavailable, the Seller will inform the Customer without undue delay. Statutory Customer rights remain unaffected.

7. Digital Content

  • "Digital content" means non-physical content such as software, video or audio content, e-books, or apps, provided digitally (e.g., via download or streaming).
  • The provisions of these GTC apply accordingly to the sale of digital content.
  • Digital content is made available either via download link or delivered to the email address provided by the Customer.
  • Access to the internet and suitable software or devices (e.g., browser, PDF reader) are required for use. The Seller assumes no liability for technical access issues within the Customer’s sphere of responsibility.

8. Production and Processing According to Customer Specifications

  • If a contract requires the Seller to manufacture or process products according to the Customer’s specifications, the Customer must provide the necessary information and materials in the agreed format and within the agreed timeframe.
  • The Customer warrants that such information and materials do not infringe applicable law or third-party rights. The Seller is under no obligation to verify legality.
  • The Customer shall indemnify and hold harmless the Seller against any third-party claims arising from the Customer’s materials, including reasonable legal defense costs.
  • The Seller reserves the right to refuse orders that contain unlawful, discriminatory, offensive, or otherwise objectionable content, even after contract formation.

9. Promotional Vouchers

  • “Promotional vouchers” are vouchers issued free of charge by the Seller (e.g., discount codes). They do not include vouchers purchased by Customers with monetary value.
  • Promotional vouchers are redeemable only under the communicated conditions, within the validity period, and only for the specified products or categories.
  • Unless stated otherwise, vouchers are non-transferable, non-combinable, and must be redeemed prior to completion of the order.
  • No cash refund is provided for unused amounts exceeding the order value.

10. Right of Withdrawal

  • Consumers within the EU/EEA have a statutory right of withdrawal as provided under Directive 2011/83/EU. Specific details are provided in the Seller’s Withdrawal Policy.
  • The withdrawal right does not apply to Customers residing outside the EU/EEA at the time of contract and delivery.
  • These GTC do not restrict mandatory statutory rights relating to withdrawal, return, termination, warranty, or defect liability under EU law.

11. Amendments to the Terms and Conditions

  • The Seller reserves the right to amend these GTC for ongoing contractual relationships (e.g., subscription services) in the following cases: (a) to comply with changes in applicable EU law; (b) to comply with binding court or regulatory decisions; (c) to reflect new services, processes, or technical changes; (d) if changes are solely beneficial to the Customer.
  • The Seller shall notify Customers of any amendments at least two weeks before they take effect, via the email address provided. If Customers do not object within two weeks, the amended GTC shall be deemed accepted. Customers will be informed of their right to object upon notification.

12. Dispute Resolution and Consumer Arbitration

  • The European Commission provides an Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr/. Consumers may use this platform to resolve disputes out of court.
  • The Seller is not obliged to participate in national consumer arbitration procedures but will make reasonable efforts to resolve disputes amicably.